Privacy policy

This Privacy Policy governs the use of the online portal at esim.racc.es, owned by:

  • Controller: Bytetravel S.A.
  • NIF: A42788984
  • Address: Avenida Vía Augusta 15-25, local 30, 08174 Sant Cugat del Vallès (Barcelona)
  • Email: rgpd@roamic.com

Purpose – Why do we process your data?

Under GDPR (April 27, 2016) and LO 3/2018, we process collected data for the following purposes:

  • To contact you if requested.
  • To manage your navigation on the site.
  • To send commercial communications about our products and services.
  • To manage purchases of products added to the cart.
  • Respond to your requests and procedures through our Artificial Intelligence–based virtual assistant.
  • To manage the customer area and user access through registration with a username and password. 

A registration form may be available, and its completion authorizes access to certain services.

Users will always be informed of the use of their data in any form they submit. If data is used for a different purpose, prior express consent will be requested.

If consent is given in a statement involving other matters, it will be clearly distinguishable, intelligible, and in plain language (per Article 7.2 of GDPR).

Legal Basis – What authorizes us to process your data?

The legal basis is:

  • Your consent (Art. 6.1.a GDPR).
  • Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR).

Recipients – Who do we share your data with?

We will not share personal data unless legally required or necessary to support services related to the data processing.

Data Retention – How long do we keep your data?

  • If you are a customer: at least 5 years to comply with legal obligations.
  • If not: the minimum time needed to manage our relationship.

Rights – What are your rights?

You can:

  • Confirm whether your data is being processed.
  • Access, rectify, or delete your data.
  • Request limitation or oppose processing.
  • Request data portability.

To exercise rights, email us at: rgpd@roamic.com or write to our postal address.

Minors’ Consent

For services aimed at users under 14, parental or guardian consent will be required for data collection or processing (Art. 7 LOPDGDD).

Accuracy, Truthfulness, and Security of Your Data

Users are solely responsible for the accuracy of the data they provide. You agree to keep your data accurate and up-to-date.

We are not liable for the accuracy of third-party-sourced data.

We may update or restrict access to website information as needed. We are not responsible for damages from errors in third-party information.

Data will be treated confidentially and secured against unauthorized access or loss.

You may file a complaint with the Spanish Data Protection Agency at www.aepd.es.

COOKIE POLICY

This website uses both third-party and proprietary cookies to enhance your browsing experience, allow content sharing on social networks, and gather user statistics.

You can prevent cookies from being downloaded by configuring your browser to avoid storing cookies on your device.

We do not use any personal information from cookies, only general visit statistics.

Only the necessary cookies for browsing will be stored. The rest will only be installed if you expressly consent to them.

According to Article 22.2 of Law 34/2002, by continuing to browse, you are consenting to the use of these mechanisms.

Responsible Entity

The entity responsible is esim.racc.es, owned by BYTETRAVEL S.A., Avenida Vía Augusta 15-25, local 30, 08174 Sant Cugat del Vallès (Barcelona).

What are cookies?

Cookies are small text files stored on your device that collect visitor behavior data. They help websites function efficiently and personalize content.

What types of cookies are there?

We use session and third-party cookies to store info on language, browser type, etc., and analyze activity for service improvement.

Cookies may be session (expire when browser closes) or persistent (remain longer).

Performance Cookies

They remember user preferences such as volume settings, streaming speeds, or cart items.

Geo-location Cookies

Used to determine your country anonymously for content tailoring.

Registration Cookies

Generated when a user logs in, used to:

  • Keep them logged in.
  • Verify access to specific services.

Social network connectors may set persistent cookies. You can delete them via your network’s preferences.

Analytics Cookies

Used to anonymously identify devices and estimate traffic, detect trends, and measure engagement.

  • Estimate number of visitors.
  • Identify popular content.
  • Determine new vs. returning users.

 

Advertising Cookies

They store info on ad frequency and user interests to tailor ads.

Third-Party Advertising Cookies

Ad servers may place cookies to access browsing data.

How to disable cookies in your browser

You can configure your browser to notify you about cookies or block them. You can also view and delete cookies.


More info:

To opt out of Google Analytics: here

 

Third-Party Services That Use Data on This Site (Including Google)

We use third-party services on this website that may collect, receive, or use personal data from users as a result of their interaction with our site. These third parties include analytics, measurement, optimisation, and advertising platforms.
Specifically, Google and Google’s partners may access data generated through cookies and similar technologies (such as browser local storage). These third parties may process information such as IP address, cookie identifiers, device information, browsing activity, and interaction with ads or content.

How Google Uses Collected Data

When you give consent, Google may use your data to deliver and measure personalised and non-personalised ads, provide analytics and reporting, prevent fraud and abuse, and improve its products and services.
You can learn more about how Google processes data, the purposes for which it is used, and how you can manage your preferences by visiting Google’s official information page: https://policies.google.com/technologies/partner-sites